Frequently Asked Questions
WHERE CAN I VIEW A SIZING CHART FOR THE SHIRTS?
Click here for our Sizing Chart
HOW DO I CHECK THE STATUS OF MY ORDER?
You can track your order status in real time by entering your order information on the Track Order page.
After an order has been placed, it is promptly sent to one of our 4 fulfillment centers where we will ship your item(s) within 3-5 business days. Below are expected delivery times based on your location.
WHAT ARE YOUR SHIPPING TIMES?
US Shipping Time Estimates
Shirts: 7-14 Days
Other Products: 20-30 Days
International Shipping Time Estimates
Shirts: 10-20 Days
Other Products: 20-30 Days
DO YOU DELIVER PRODUCTS INTERNATIONALLY?
Fresh Steals successfully ships many products worldwide each day. We have many happy customers in every corner of the globe. In case of any exceptions, the product will be marked otherwise in the description.
HOW DO I PLACE AN ORDER?
Simply choose your style from the dropdown menu on the product page then click the “Buy It Now!” button and follow the simple steps to complete your order. We’ll prepare your order and send you a tracking number.
HOW SECURE IS MY PERSONAL INFORMATION?
Fresh Steals adheres to highest industry standards to protect your personal information when you checkout and purchase from our online store.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.
MY ORDER ARRIVED INCOMPLETE?
For logistical reasons, items you purchased will sometimes be shipped in separate packages. For this reason, your items may arrive on different days. Please keep this in mind before contacting support.
DOES FRESH STEALS OFFER A QUALITY GUARANTEE ON THE CUSTOM PRINTED PRODUCTS?
If you don’t love your product, we’ll take it back! All of our products are carefully inspected for quality and we will reprint any flawed apparel, free of charge.
WHICH CLOTHING BRANDS DOES FRESH STEALS USE?
We use trusted brands in the marketplace that are known for their quality, durability and great fit. Our preferred garment suppliers include Gildan, Hanes, Bella, District and Port & Company.
Our policy lasts 30 days for retail items. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Note: Free Offers/Giveaways - Any "Free + Shipping" offers must be canceled within the same day order is placed. Free items are non-refundable once shipped.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase. If your item is damaged, please send an image to email@example.com and we will fix it. :-)
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and we will contact you about your returning your item.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, please contact us at firstname.lastname@example.org for shipping information.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.